Refund & Cancellation Policy
We want every order to go smoothly. Here's how cancellations and refunds work on Yaap.
Cancellations
Customers can cancel an order for a full refund at any time before the restaurant accepts it. Once the restaurant accepts and begins preparing the food, cancellations are no longer permitted.
Refunds
If an item is missing, incorrect, or spoiled, customers must contact Yaap Support within 1 hour of delivery with photo proof and the order ID. Valid claims will be refunded entirely to the original payment method within 2 to 5 business days.